Terms and Conditions of Business

Please take the time to read our terms of business for the service you require. On booking a service we will send you a copy of the 'terms and conditions. You will be asked to sign an electronic copy before we depart your premises. 

For the purpose of our terms and conditions, Alpha Zulu Property Services Ltd will be referred to as 'we', 'our' and 'us'. 

These are Alpha Zulu Property Services Ltd term and conditions. They will tell you;

The rules for using our services

What you can expect from us

your rights and responsibilities

EPC (ENERGY PERFORMANCE CERTIFICATE)

SERVICE

'We' will liaise with the client to arrange access to the property on a set date and time.

The assessment is non intrusive. 'We' will not lift up carpets or floorboards. Lofts will only be inspected if safe to do so. Sealed lofts or hatches will not be opened, however a more conclusive assessment will be achieved if these areas are accessible.

The assessor will be at your property for approximately 60 minutes, depending on the complexity of the property. Please be aware this time may increase on larger or more complex properties.

'We' will not be able to include any improvement work that can not be 'measured', unless there is physical paperwork to prove this. Nor will we be able to include any future improvement work you intend to make.

CERTIFICATE

On completion of the assessment and payment of invoice 'we' will email the live link for the EPC electronically to a valid email address.  If a 'hard copy' is requested, a nominal fee of £6.00 will be charged. If a 'hard copy' is required please make us aware at time of booking.

The EPC certificate will remain 'our' property until full payment has been received.

INVOICE AND PAYMENT

All invoices will be sent via email in PDF format. Payment is to be made upon completion of assessment, unless agreed upon in writing beforehand.

'We' accept the following methods of payments; BACS, Credit / Debit card payment via SumUp and cash, if agreed upon beforehand. We do not accept cheques.

YOUR REQUIREMENTS

The client is to ensure that the premises are free from any foreseen health and safety concerns and are to take appropriate action to minimize the risk. This includes but not limited to; Sharps (needles, knives) broken glass, animals (dogs, cats or any other animals that may sting or bite).

The client is to ensure that it is possible to inspect all boilers, hot water cylinders or heating appliances as this is extremely important to the final result.

INVOICE AND PAYMENT

All invoices will be sent via email in PDF format. Payment terms are 10 days from job completion date if the amount is above £100.00 If the amount is below £100.00 payment is to be made upon completion, unless agreed upon in writing beforehand. If after 10 days the payment has not been received we will add a late payment charge, currently at 10% of the total invoice. If the payment is still not received after 4 days, 'we' will start legal proceedings.

'We' accept the following methods of payments; BACS, Credit / Debit card payment via SumUp and cash, if agreed upon beforehand. We do not accept cheques.

ADDITIONAL COSTS

'We'will not add any extra costs to your original quote unless; the only parking available is in a permit zone (Oxford City Centre and outskirts). If we are unable to be provided with a permit for that particualar zone and have to pay for parking in a car park, the cost will be added to the invoice. 'We' will provide a copy of the parking ticket with your invoice. 'We' will always aim to find the nearest and cost effective place to park.